At Aleraa, we want you to be satisfied with your purchase. If there is a problem with your order, we provide a returns or exchange process under the conditions below.
1. Return & Exchange Timeframe
You may request a return or exchange within 7 days from the date the product is delivered.
The request must be made before the product is shipped back to us.
After 7 days, we may not accept returns or exchanges unless the product is defective or damaged.
2. Conditions for Returns & Exchanges
To be eligible for a return or exchange:
The item must be in its original, unused condition, with all tags, labels, and packaging intact.
It must not have been washed, worn, altered, or damaged by user misuse.
Any free gifts, extras, or accessories included with the original order must also be returned.
You should include proof of purchase (order number, invoice, etc.).
3. Defective, Damaged, or Wrong Items
If you receive a damaged, defective, or incorrect item, please inform us within 3 days of delivery.
Include photos clearly showing the damage or defect.
We will inspect and, if approved, either replace the item, exchange it, or refund your purchase (including return shipping, if applicable).
4. Return Authorization
Returns or exchanges will not be accepted without a Return Authorization (RA) number.
To obtain an RA number, please contact our support (via email or phone) with:
• Your name
• Order number
• Product(s) you wish to return or exchange
• Reason for return or exchangeOnce approved, you will receive instructions and an address to send the item.
The RA number is valid only for 21 calendar days from issuance. Returns after that may be rejected.
5. Shipping & Costs
If the return is due to our error (wrong item, defect), we bear the cost of return shipping.
In all other cases, you are responsible for shipping the product back to us.
Original shipping and handling charges are non-refundable.
Please use a traceable shipping method or courier—Aleraa is not liable for items lost in transit back to us.
6. Refunds / Exchanges
Once we receive and inspect the returned item, we will notify you (via email) whether your return is approved.
If approved:
a. Refunds will be issued to your original payment method (minus any applicable costs) or
b. Exchange: we will process a replacement and ship it to you.Refunds typically take [e.g. 5–7 business days] to reflect on your account, depending on your bank or payment provider.
If part of the order is non-returnable, refund or exchange value will be adjusted accordingly.
7. Non-Returnable / Non-Exchangeable Items
Certain items cannot be returned or exchanged:
Items marked “final sale” or “non-returnable” at the time of purchase
Customized, personalized or made-to-order products
Products damaged by misuse or not meeting return conditions
8. How to Return
Contact our Returns team to request an RA number.
Pack the item securely (in original packaging if possible).
Clearly write the RA number on the package.
Ship to the address we provide (within the validity period).
Retain proof of shipping/tracking until the return is completed.
9. Partial Returns / Multiple Items
If your order contains multiple items, you may return part or all, as long as each item meets return conditions.
Shipping cost adjustments may apply if returning only part of an order.
10. Policy Changes
We reserve the right to modify this Returns & Exchange Policy at any time. Any changes will be posted on this page with the “Last Updated” date.
11. Contact Us
For return or exchange requests, or any questions about this policy, reach out to us:
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Email : info@aleraa.com
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Phone : +94 76 199 5593
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Address : Rajagiriya, Sri Lanka